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frame·workˈ /frāmwərk/ noun •a basic structure underlying a system, concept, or text. This framework is a conceptual structure intended to serve as a support or guide for the building of something that expands the structure into something useful. It is intended to be a layered structure providing the ability to incorporate information from many sources into a singular view and seamless experience.

Fluidity = Container

Allows for variable display settings, multiple
device-type presentation

Personal = Agent tools
/ navigation

Your guide, coach, mentor through

the experience

Integrated = Customer snapshot / Alerts, Stores / Avaya ‘Next Call’ data

Provides data and information at your fingertips

Control = Action area

You decide when, where, and how to see information in real-time

Automation = End Call, Notes

Captures call data automatically, delivering it to ‘the right place’